a group of CARQUEST jobbers writing about good and poor things in Exploris - and how to make it better and more productive tool for the CARQUEST Auto Parts store. This is WHI's Nexpart computer system with a CARQUEST name
Monday, December 6, 2010
LACK of WILD CARD searches - hinders staff
Just one more log on the fire - LACK of WILD CARD searches in various screens .... sur e- it is on the point of sale screen -=- WHI can't be that dumb ... but they are lacking a wild card search on the inventory look up screen .... the F-8 screen .... WTF ?
Here is our problem - in Canada we have access to Keystone Speed & Custom - and they use a vendor code and the vendors part number ... for example Mr Gasket is G12 -- so most parts (not al parts) would be KST G12 150 = small block chev header gasket. I say NOT all parts --as for some ungodly reason they have added approx 300 top sellers without the supplier code to make it easier for the warehouse staff to pick -- BUT __ WAIT --that means we have a harder time at the stores ... as we can have BOTH parts ( see images to prove ) -- and that means we have a TERRIBLE TIME trying to get the 'right people' to get us e-cat for lines like Mr Gasket or K-N Filters -- but I digress ---
Here is our problem with the LACK OF WILD CARD search in F-8 Main Part lookup screen -- we order parts and whjen we get the invoice we do NOT have the vendor code -- that to a combination of ??? between Keystone & CQ Toronto .... so we need t know what invoice matches to what physical order .... if we had a wild card -- we could search for the base number in out system to see what line it really is ... too bad -- as EXPLORIS ( NexPart by WHI ) didn't think we needed that option .... yep -- thanks for the incomplete system we have .... we called this in as #1425943 and asked them to write it up as an enhancement request - and now we wait --for 3-5 years ..... not quite sure if we will ever get this common sense tool.
PS --wild card searches in Exploris us a '%' sign .... and are generally limited to the STSRT of the part # --- so in general the whole wild card search is pretty lame -- what happens when a customer prints in a bill his DOG ate - and you can only see the first 4 digits of a part # -- you should be able to IMBED a wild card or use the wild card at the end of the known sequence ... this system has a LONG WAY to go before it is really a jobber friendly system ... for our every day usage.
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