Missing X Line e-cat data

Most CARQUEST stores don't know you can add X line e-cat data .... it comes with a price ... but the options  ( e.g.:setting hundreds of ALTERNATES ... without the ability to get an Alternate report ...doh !)

We have a handful of X lines - mostly on there secondary page ( the page that staff refuse to look at ? )  --what we are finding is the X lines are disappearing ...  we have started to keep a LOG on this problem - and will start calling the help desk - so we can track all occurrences ....

We need to call the X files team to figure out who is fu&king with this data .... hmmm .....