Missing Exploris help data ? #1901123

In getting the data for the previous post ( how to update customer type #1901016 ) the help desk mentioned to see the Exploris HELP DATA - that was on the LINK --so when we go to the link --we saw a BLANK PAGE ... and the help desk guys ..look it is right there ...so we had  him use our log-in and he say ...gee -- you are right --it is a blank page .... so hopefully we will get this fixed for ALL CANADIANS ...the lower image is what USA Jobbers see ( from their NON_BLANK page.... )

Dumb Idea - #1901016 -- update customers on TYPE

Click on the image to enlarge .... we have access to a report ( doing beta testing on something I can;t write about ... until Dane tells me otherwise ) ... for sales by Customer type ... for example sales to Farmers .... in this report we have UNASSIGNED ... damm ... ok ...how to we get the data updated ...

The first thing we notice is the REPORT GRP (group) is NOT a pull down box ... WTF . .... you have to EXACTLY enter the data ... so that '1-RETAIL' is NOT the same as '1 RETAIL' where the dash is missing ... gee ...that's dumb ... of course perhaps the lack of the report in the normal Exploris has lead us to be complacent ... but this NEW REPORT will certainly hi-light the need ....

So -- how accurate is your customer report group data ????  Call # 1901016 to request the data field be changed to a pull down box -and you select from pre-defined settings ... lets see what year this gets  updated ??'

====================   update 3:30 pm  Wed =========================
if you notice the Documentation that came DIRECTLY from CARQUEST --it is wrong on the #8 Industrial & Non-traditional ... since Exploris can ONLY have 8 digits .... our data ( that 100% came from J-Con )  shows as 8-Indust  ( dropping the space & the '&'

Close only counts in horseshoes & hand grenades ..... there is a wasted 30 minutes of staff time ....

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SLOW IMAGES?

I have noticed that if you are trying to retrieve an image from within the Gen2 catalog it seems VERY SLOW! It is MUCH quicker to add the part to your invoice and then click on the "smartlink". Why is that? Wouldn't you think that it should be just as fast to get the image from inside the catalog. It is just as fast with Weblink. ???

Exploris Hoop Jumping Exercise

In JCON we had a toggle P.O. Yes or No. In Exploris we have to jump through 6 hoops in order to set up the customer for Purchase Orders. WHY???

Why would WHI or CARQUEST not make it easier to help our customers?

This is known bug that NEEDS to be squished.