How many years to FIX stupid bugs in Multi-Store

How many years will it take to fix STUPID bugs in Multi-Store in Exploris ( WHI Nex-Part )

Factors against prompt fixes
-few multi-store owners in CARQUEST
-feeling that Exploris is 'good enough' ...time to move on ...

Example - you have a new part - you add it from the non-sku file in store #1 ...then go to multi-store create-edit and ADD to the other stores ....  but wait --it adds and forgets to update the DESCRIPTION
----------- forgets to update the sales movement code
---------- forgets to update the PN Code ( sub line )

Nice programming ... from a system that is 5 years old ... and still has this many bugs awaiting fixing .... OMG

This part is the new anti-freeze required by Asian vehicles .....

Call # 208 8498

Delays on phone - waiting for help desk

Wondering if it just us - or are the waits for the help desk getting longer?  The image attached is from my iPhone --to take a screen shot of your iPhone ... well google it if you have forgotten  ....

That 12 minutes from from Dec 21 and a copy was sent to Debra(dot)Rosenbaum(at)gpi.com.

There are ways to reduce the number of calls to the help desk - for example - give us a video library of popular problems with solutions .... and let us check the most common problems to see ( also a great training aid ) ... but ... oh well ...   btw ....  click here and look at item #5 --- more video in enterprise ... hmm ... a trend everywhere ...  but still waiting for GPI CARQUEST ////

Smarter ways to help us get smarter on the Exploris ... a wish for 2012 ....

I had a 10 minute call while I was writing this blog entry ... on yet another question on how do you use EXPLORIS ... here is a good one .. if you are multi-store - you have to run salesman reports for EACH store separately .... not a consolidated ... do it once ... that would be too easy ?  Working on options ...  call # 2083542 - these fixes take years ( decades ? )