Delays on phone - waiting for help desk

Wondering if it just us - or are the waits for the help desk getting longer?  The image attached is from my iPhone --to take a screen shot of your iPhone ... well google it if you have forgotten  ....

That 12 minutes from from Dec 21 and a copy was sent to Debra(dot)Rosenbaum(at)gpi.com.

There are ways to reduce the number of calls to the help desk - for example - give us a video library of popular problems with solutions .... and let us check the most common problems to see ( also a great training aid ) ... but ... oh well ...   btw ....  click here and look at item #5 --- more video in enterprise ... hmm ... a trend everywhere ...  but still waiting for GPI CARQUEST ////

Smarter ways to help us get smarter on the Exploris ... a wish for 2012 ....

I had a 10 minute call while I was writing this blog entry ... on yet another question on how do you use EXPLORIS ... here is a good one .. if you are multi-store - you have to run salesman reports for EACH store separately .... not a consolidated ... do it once ... that would be too easy ?  Working on options ...  call # 2083542 - these fixes take years ( decades ? )