Wednesday, April 9, 2008

when is a problem NOT a problem ??

One of the BIGGEST ISSUES we have is -- in Exploris -- some things are problems to some but not others. If all you need from a computer is the ability to be a type writer and an adding machine - you requirements are a whole lot less than the few who want detailed info on to how to maximize their profits.

A saying that was coined early on -- 'is is a CHEVETTE or a BMW" was aimed at how feature rich is the system. It is a well known fact that the majority of users os ANY computer system are NOT what is classed as POWER USERS. Do you make a system that is a base system ( CHEVETTE) or do you make a full feature system with power windows and am-fm-xm radio ?? ( a BMW).

With my new part time passion - wine --- will we have a 2 BUCK CHUCK or a Chateauneuf de Pape.

Well--with the announcement of additional reports as an optional cost - we seem to have a Chevette with an add-on for power windows -- but maybe still not heated seats or air conditioning.

A recent conversation with a member of this group whp CAN post but is too disappointed to write --shows just a sampling of issues that effect him but may not trouble a less sophisticated user:
-only 3 part invoices - which jam more often -- no 2 part option ?
-the laser print option is almost here - after 4 years -and it took an extra 1000 man hours to do -1000?? really
-the inability to have a 2-20 (universal report generator) without going with 'store services' to make sure someone doesn't JAM the system with a request that is a CPU hog ( what --no limits ?? )

most of these a( and there are 72 more ) do not impact the low level user --too bad the system limits the power user...

The ONE option that could have worked is an absolute forbidden --to have a 2nd system for the power user. This is much like the unwritten 2nd system offered to power users in NAPA only after the reject the base system. Too bad - it would have been a workable option -- if only CARQUEST had more multi-store owners ... oh well ...

No comments: