A few days ago our town had an internet outage by the telephone company - so both our stores in Leamington, n where DOWN and had to use MODE 2 invoicing ... that was a good test in of its self .... but we have questions now .... here is what Rhonda wrote to Dane Hunter ....
I have a little question for you regarding Mode 2 invoices. When an invoice is processed while in Mode 2 it is assigned both a reference number and an invoice number. When internet service is restored and Mode 2 invoices are processed they are reassigned a different reference number and invoice number. Issue arises when a charge account customer calls and wants to know why the invoice they have does not show on the statement. Why can't the system take the invoice number from the Mode 2 invoice and just post that to the account under that invoice number? Why does it reassign a different invoice number?
Good point --this is just one more complexity that needs to be addressed. Since the JV stores rip the data out and go to Oracle ... maybe this question is ONLY an Independent Jobber question ... and who is championing these Independent Jobber issues ...
Care to chat ... 519-322-2558 and ask for Greg or e-mail at gregdothendersonatwrenchead.ca ( done this way to avoid more e-mails from Nigeria ... I have enough Viagara e-mails to last me a lifetime
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