Tuesday, April 5, 2011

Using Alternates --a short term win --a long term loss


The idea of Alternates is GREAT .... you link parts you want your staff to suggest as options -- maybe a good better best or ... well - we are out of this- but have this - just as good.

The execution of Alternates in Exploris is dismal. The major killer is the lack of any report to see what you have and to maintain the alternates.

How can we take these really good ideas and make them work to sell more and give better customer service .... alas this is written up as an enhancement to Exploris and goes on the pile to await ????

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