Wish # 6033 - give POWER USERS access to the BTM message board

Note --there is a duplicate on wish # 6033 - will let stand with TWO


Hello Dane & Normand

Wish # 6033 - give POWER USERS access to the CARQUEST BTM message board.   Let gravity takes it course to see where the impact of power users having access to BTM from across North America ( and visa versa ).

Message Boards have proven their worth in many other industries = however - it does seem that GPI resists the tug of gravity - you can't resist forever.  Let the forces of good and innovative people help make EXPLORIS better - faster ...that is what MB's are good at -- accelerating the pace of change.

Below is one of several request for innovation that I keep - so history can judge us with all the facts.

Will you support power users having access to the BTM's MB ?

Regards

Greg Henderson         

Ops Manager /  DTauto.ca  / PetesPaint.ca / AutoBarn.ca / CommunityMuffler.ca

Leamington, ON    519.322.2558     (cell)519.562.8229    (home)519.733.9182

===============================  older  copy follow - data from 2005 !!!!   ==============================================

From: "jozucche"
Date: July 13, 2005 1:53:01 PM GMT-04:00
To: "'Greg HENDERSON'"
Cc: "Robert Blair"
Subject: RE: Asking questions for others to share -- FW: How do I print toSCREEN - on F-11 #24 reprint invoice

Greg,

One of the initiatives I will be trying to implement in 2006 is an IT
support strategy via help desk, message boards, and some of the other items
you've mentioned. We will be implementing this initiative in a well-planned
manner. Once it has been approved by the IT Governance Council we can begin.
At that time I'd like you to help with the requirements.

Joe Zucchero
Senior Vice President and CIO
The International Group, Inc.
p - (919) 573-3479
f - (919) 573-3551
c - (919) 889-0689

-----Original Message-----
From: Greg HENDERSON [mailto:Greg.HendersonNOSPAM@wrenchead.ca]
Sent: Wednesday, July 13, 2005 12:18 PM
To: Joe Zucchero
Subject: Asking questions for others to share -- FW: How do I print toSCREEN
- on F-11 #24 reprint invoice

Hello Joe


Yesterday when I mentioned the message board - you made a comment that you
had to handle the more basic problems first ... How do you feel about this
point below ...


Why can't we ask questions via e-mail -- it is most inconvenient to log a
call and wait for someone to call back - often times I am not available
...where as when someone is 'comfortable' with e-mail that option becomes
pretty handy to BOTH parties. ( John has always fought me on asking e-mail
questions - but that doesn't stop me ) ...see example below

Now - if I take this situation one step further -- existing is a private
call and answer - without any ability to share the answer... Very time
consuming and very costly for YOU.

I have repeatedly ask for
1) the FAQ list in searchable form - so I an ask these questions from
a help data base
2) when questions are answered via e-mail - and a copy was sent to the
J-Con help message board -- others could also share and your cost when way
down... So ... I don't think a message board is a 'fluffy' item --I think
it is a basic fundamental tool being totally ignored by GPI.

There has to be simpler and more cost effect ways of sharing knowledge for
IT and to help users become power users. I can show examples of how it
works elsewhere - why not here

Regards


Greg Henderson