Dumb & Dumber - Part #3 - Multi Store -add parts

The title is for Multi-store but there are impacts for just single store as well. Background ( yep -a long story ) -- in Jan Neil from Petes Paint was asking when will we get Quick Strut combo for late model Dodge mini-vans ... missing a LOT of sales to Monroe as we wait and wait and wait for KYB ...wrote Darren Tyo ( buyer ) in Raleigh to see - he replied back ... in 4-6 weeks. Wrote back in June and asked again. Going thru older e-mail from June and came across this - looked up the part to see if it was in yet ... hey -- it is on in!!!! and one of our stores ( Pete's - who originally asked for it ) was smart enough to add. ...so go to multi-store editor ...I have trouble and call help desk ( says adding part and sits there for ever - call # 1336913 - also missing fields )

Dave from help desk calls back and we discuss something really interesting points -- he tries to add KYB SR4038 ( and SR4039) to his test data base --- and it says part not found ( see image on this post that I got from another multi-store jobber that also shows the problem).

Now - lets stop and point this out -in the past when we have seen this box saying do you want to add --it had always meant it was was NOT in the system in either the active or the non-sku file - and we were M

AKING UP A PART. Well--what good does it do us to make up a part number ( apart from as a X line we buy outside of CARQUEST ) ?? A made up part won't get updated ... and it has one annoying feature - it gets added with a BLANK PN Code ( sub line ).

BUT --wait --he did it and guess what --the part was added from the non-sku file --with all the right data .... POINT .... when the box comes up saying do you want to add ... we need MORE INFO --we need to know a) is it in the non-sku file or b)do you went to make something up yourself and support it for the rest of your life.

This same box appears many other screens (your single store jobbers - take note). In fact we reported that in ONLY two areas - POS Invoice and the MAIN PAGE of the F-8 Inventory screen does the system look at the non-sku file .... WTF .....

Note to staff -- sometimes you need to say yes -- see if the part is in the non-sku file -- but if it NOT there and the system wants you to add data -- get the hell out and do not add ... damm.... what an awkward system.

Exploris ( Nexpart by WHI ) has a LONG WAY to go before it is ready for serious users ( and we are in year 5! of Exploris.

ps - we have asked Raleigh to FIX the mvt code from 7.1 to 5.9 on these -- if you do NOT have these parts --add now -- KYB SR4038 and SR4039 -late model mini-van.