The Web-Link2 roll out has been in USA for a year - but us up here in Canada are just getting it. One point worth noting --is the responsibility for WEB-LINK has gone from Marketing to IT Dept ( Business Tech - aka computer guys ) .... so what you say ...
HMM ...have you realized that your customers are finding WL2 more difficult than WL1 to work with? Well the call volume is WAY WAY up .... and the help desk staff have been reduced from 17 to 7 ... so ...the call times ( because why would be offer IMMEDIATE help for our BEST CUSTOMERS ?? ) have gone from hours to DAYS on a call back.
TRY THIS yourself -- log a call and see the delay. Then remind your BEST CUSTOMERS to ask you --and have you try to help - because such SLOW RESPONSE is no way to treat your BEST.
No comments:
Post a Comment