The attached chart shows TOTAL HOURS worked by our office by year - the large drop happened when we switched to CARQUEST (part way thru one year ) ... but notice the INCREASE in hours worked this year as a result of the new EXPLORIS computer. We are spending MORE TIME - we challenge any claim that this is a more efficient system.
The hours represent standard office duties ( but not for inventory control ) and my hours are not part of this data. Examples of MORE WORK required to do the same job -- posting payments. We have reported these time wasters - but ...
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