Monday, October 4, 2010

How to make Countermen Happier ?


Walking by Ken at D&T just now - he grabs me and says 'if only they could ....'
His BIG BEEF on the invoice-E-cat combo is the ability to 'step' out of sourcing momentarily and got straight to e-cat. Situation -- customer asked for outer tie rod end for 1969 Whatever -- we go and look it up - and go to source it ... then customer says -- hay - I should have an inner tie rod end as well ...

EXISTING - we have to Return 'to Invoice' ( or Cancel - both buttons on the sourcing screen )
PROPOSED - add a button that allows the user to return 'to E-Cat' and bypass the delays seen in the existing. This could also hold the info for cash customers.

Call # 1355773 called in 10-4-10 .... lets see how long this request takes .... at least Ken - you know I asked on behalf of you and all countermen everywhere.

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