The Last Post ( just below this one - or click here for link ) was showing how we found the way to put the better description on the invoice from a NexGen e-cat lookup .... the example we used was to better describe a part as 'Distributor Cap' and not "Engine Management" part
BUT WAIT -- you just knew this was coming ... we now have a POOR description for Activant e-cat sales ( for us that is 90% of our look ups as we await the NexGen to get better up here in Canada ) ..... WTF ?
So -- what have we learned ....
1) there is a warning that is on the top of the page = that all of us missed initially .... that is 4 Managers ... ....see the image with this post ....
2) somehow the best setting ( for our 3 stores anyways is the TOP BOX of the two shown in the last post --is CHECKED and the bottom on is not ( so CAT DESC ON SCREEN is checked and CAT DESC ON INVOICE is not checked ....) We have asked Theresa on the help desk to dig deeper and explain why .... but we seem to get the same old adequate descriptions we always had on Activant and we get the better descriptions as shown on the post ( click here and see image )
What complicated this - was once our store #3 got involved and un-clicked - then we asked the store#1 and #2 to confirm if they see the problem -- they are saying - what problem ,.. an interesting situation for a problem solver .... we are 80% thru this point ---we think .. unless some other unknown pops up
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