There is a fundamental problem with the way that GPI ( aka CARQUEST ) is managing the process of training and troubleshooting the EXPLORIS ( aka NexPart by WHI ).
The example in the TRIVIA post just below is a prime example ..... for Greg Guyitt ( who is an owner of a store! ) to see a problem -- but the only option might be a call to the help desk to ask - in his busy day - well - it didn't happen here .... in stead he mentioned it in passing to the writer. Now I have ownership of this issue -- is the POOR DESCRIPTIONS something we feel if worth some effort to explore and ??? see if there is a fix? Well - you bet.
The flaw is in the system -- most jobbers will ask their AE .... What we also need is a system that has a 2nd option --a message board ... ( click here for previous article on this --- the repeated requests for a message board go TOTALLY IGNORED from the HIGHEST PEOPLE at GPI - hard to get much higher than Joe Z !! )
How in the hell would anyone in their right mind --depend upon constant calls to the help desk to solve EVERY LITTLE THING ???? Where are the cost savings in that ? How do you train yourself ? By calling the help desk on everything you want to know ?? WTF !!
So - let this be a poster child for the need to more options to train & trouble shoot - in addition to the role the help desk can play ....
If you want to DUMP the descriptions that SUCK -- here is how -- courtesy of the help desk ( after they figured it out and called me back .... on with the storey
HOW top FIX AWKWARD descriptions ..... to go CONTROLS>STORE>INVOICE SETUP ( side point - been on system for 12 months and never been in this screen - been here LOTS today - see other issue for stupid default qty's also posted on blog - click here )
The two images - one shows the control panel and the TWO boxes to TURN OFF - the other iamge shows a BEFORE (on left ) and AFTER (on right) for the differences .... and the better description comes thru on the customer invoice --- neat eh ? You bet ... now re-read my rant at the top - how do we better train our stores --had I not heard this quick comment - we would still be in dark on this .... message boards work .... well-- with progressive thinking ( anyways )
Next point -- Hey Dane - how can we TRIM the redundant lines -* duplicated descriptions -- so we can get more parts to show on any one screen of data .... every line has a cost ....why should a distributor cap take 4 lines when 2 lines could work ??? for the description and other details ????????
Greg Henderson
ps- you can do the changes and close POS - you do NOT need to QUIT Exploris like we seem to have to for so many other changes.
1 comment:
Trivia Question.
Do you know what the default shop account field is for?
Answer: If that field is populated with an account number then on the right side of the Point of Sale screen a GREEN S will appear. Clicking that S will load the default shop's account into POS, enter your POS ID and your good to go. It saves whatever number of keystrokes it takes to enter the account number.
Nimiq
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