These posts ---
http://carquest-exploris.blogspot.com/2010/12/how-to-make-ar-collection-one-little.htm
http://carquest-exploris.blogspot.com/2010/12/ar-collection.html
Resulted in a series of e-mails & calls between Raleigh and Rhonda in our office--- Rhonda will be submitting details in a day or so - but bottom line-- a little known option hidden somewhere in the maze of options --solves our problem ... and probably yours -- so if you have un-applied credits and were told there was nothing you could do - stay tuned ....
We have to thank help desk people like Randy M who listened and understood our problem -- and got lucky somehow and found the problem --
Update -- talking with Bob at Walker Rd -- he figured this out ( but didn't tell us (smile)) -- Moe had one store set each way .. hmmm ?
=================== update Dec 22 ==================
Rhonda busy -the bottom line --if you have SHOW UNAPPLIED as checked --then the credits apply in the unapplied bucket --if you uncheck this --then LIFE IS GOOD and the credits fall into the aging buckets where they below -and it makes life so much easier for staff to figure out what the heck is happening with any given customer -- this is ( or was --until we pushed the issue ) a seldom understood or known fact ....
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