Dumb Things EXPLORIS does ( or doesn't ) - Part 2

Instead of waiting for Bob Miller to 'get time' to write this ( since he has authoring rights for this blog ) - lets add part # 2 of DUMB & DUMBER things Exploris ( Whi Nexpart Computer system ) does ( and doesn't do )

Issue 0-- you order something from the Warehouse or another store thru SOURCE IT -- fine ...BUT ...they call back and say -- gee --sorry - I can't find it.

Now what ...

if you do nothing --the other location cancels the order but if yo

u think the EXPLORIS should be smart enough to go from their system ( having cancelled the order ) and go into our system and cancel our PO AND NOT ADD the QTY to our system ... well ..;. wouldn't that be far too easy?

If you go find the PO in our system -- still not really work ...gosh dawn - only knows why? The RIGHT WAY to to manually adjust qty on hand the day afterwards ... OH GREAT -- just what we are trying to promote our staff to do -

We NEVER want to have to manually adjust qty on hands ... of all the absolute stupid things to do in this system. To prove this point -- in our 3 stores we BILL a store use account for parts that we find have a wrong count - this is an idea we got from another jobber and loved the idea as it does a couple of things

a) it stops staff from manually adjusting counts ( except for the above STUPID issue)

b) it sends an e-mail to the manager with the invoice so he knows the count issue

c) we see a monthly total on the statement

To force us to manually adjust a count in Exploris is just absolutely plain STUPID and DYSFUNCTIONAL.