Does anyone REALLY CARE about e-cat and what our customers see ?

at time sit is very frustrating to deal with CARQUEST staff in Toronto - we keep showing them examples of JUNK in our e-cat and request they WEED OUT the junk --to make the e-cat experience better for our customers... right now we are reviewing e-mails sent in JULY and AUG of this year --and are finding lots of examples of INACTION

When you do not put the customer first -- we are going to get a real shit-kicking some day -- the customer doesn't want to wade thru endless entries to see the part he wants -- flush out the JUNK

Of course -- we FORWARD these e-mails back the same people ( Pete McNally Glenn Schaefer etc ) --wehn you forward e-mail you can clearly see the ORIGINAL SEND DATE.

Someone has to start listening ...don't they ?

The image is an example of the OBSOLETE RED LINE of brake shoes --- long since flushed out of everyones system.

For the eagle eyed person - you will notice an X line (non CARQUEST) part that shows up in e-cat ... you have to do what you have to do ...the customer is the boss.