Ryan is seeing RED these days after repeatedly contacting CARQUEST Toronto to get the missing Enviro Tax codes to be added to things like Oil Filters and Oil
What can take CARQUEST so long to figure out how to add the data to the required parts .... so without this data - we have to PAY the tax -- but can NOT collect the tax from our customer .... really smart - eh?
Looking at a LONG e-mail where at one date is April of 2010 .... holly cow ... and we are in Dec --and it is still broken ....
1 comment:
This is an internal issue we are working on. This part # was loaded and flagged in the system Oct 15, Normand is looking into why it did not take.
I know this is aggravating, but this part is a .60 cent mistake. I wrote D&T a credit 3 months ago for $20.00 (could have been $25.00) for all the missed EHC for the past 12 months.
When we make a mistake, we will do our best to make it right.
Thanks
Glenn Schaefer
CARQUEST Canada Ltd.
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