I am surprised that EXPLORIS lacks a 'bank' of user defined TAGS that stores can use and customize to help us COLLECT A/R better -- faster - more efficiently
For example in J-Con there where TWO TAGS MC1 and MC2 that we could use to identify customers associated with various issues.... for us we used MC1 as the clerk who was responsible for collecting that account and used MC2 as the STORE that was the primary store responsible for that account.
We are having a hard time duplicating just this simple option
EXPLORIS needs a bank of toggle switches-tags that we can set to associate with various customers and reporting that filters for these issues. I have seen other systems tan they do this. Surprised EXPLORIS is so unfriendly at helping us collect overdue A/R. Serious thought needs to be put into MULTI-STORE updates to make A/R a priority.
For example:
-memo's that are tagged for a date & time --and if NOT paid by that time a memo & e-mail are sent to manager
-a rating system for customers - every time a promise is made and kept - a point --every time a promised missed - deduct a point - at some point we must FIRE that customer as we are spending TOO MUCH time in collecting monies and not at selling parts
-many more such examples spring to mind - but these are typical of help we expect from EXPLORIS
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