Finished our first month --looking at LISA reports on a variety of things - surprised on price over-strikes ( price over rides ) and the LACK of details and LACK of review on impact of these changes. Hey - we want a computer that helps us look at issues and SEE thru the clutter to see the underlying problems. We need much more CREATIVITY in programing on EXPLORIS.
Wish # 6016 - price over-strikes
-track the final price - vs the 'normal' price - was it an increase or decrease
-have pop-up box with pre-set questions on WHY this is being changed - allow us to track by these conditions in LISA ... questions could include - to match competition (name them?) - special deal (ass clerk) - our price needs to be changes ( and why ) etc etc
-in end of day/end of month reports &/or in LISA have summary of IMPACT on price over rides.
Lets us the EXPLORIS computer to make us smarter and to help us give the customer better service. This was called is as #1027422 on 1-4-2010. If we have a problem --lets fix it in the billing schedules - lets not use price stirkes - lets standardize the process.
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