Tuesday, June 15, 2010

DONE DEPOSITS - Done Wrong

We as a group of 3 stores really struggled with DONE DEPOSITS. I have to personally tank Bob Miller from Walker Rd Auto for being such a good friend and advocate for DONE DEPOSITS --and pushed us to make them work -- I have to tell you it is a HUGE effort to get all staff on side. There are some very complacent people -- where 'close is good enough' ... and pushing them out to do better is a huge effort.

Click here to see our issue with how a DONE DEPOSIT looks

Another issue for new stores --is once you get staff to sue DONE DEPOSITS -- you also have to TRAIN they same people to look for the part on RESERVE ALLOCATION. We are going thru older ORPHANED done deposits -where the customer came in and another staff member starts a NEW invoice and sells the part. Note --when you delete the now obsolete DONE DEPOSIT invoice --it will put that part BACK INTO STOCK .... so you may be chasing your tail on stock counts.

see this link for an idea on tracking stock adjustments
This above link is showing what can happen in stores - with the store manager getting an e-mail on all stock changes ( except for warehouse shortages/overages ) it is quite telling - especially when we match up to the statement at end of month.

The system is good -- but oh my --the training is so suspect at times. It really makes you stay on your toes to see what s happening.

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