We have pushed our stores for YEARS to be smart enough to recognize e-cat errors - and this is not always easy -- how do you know when you should be seeing something you are NOT? That is probably one of the hardest issues to spot.
Anyways a supplier ( the president of a company ) wrote back .... Did you get a reply from Peter McNally on these items. It was not a (name withheld) issue.
Here is what I wrote back ....
I don't normally quibble over a word ... but e-cat is a shared ownership issue -- we are in a partnership! It is as much YOUR responsibility as it is MINE to see that all parties have done the job and the 'circle of information' is COMPLETE.
I have LONG been critical of suppliers who do NOT take a pro-active stance on e-cat ... get your staff to go thru the data as WE SEE IT --and help us spot the missing HOLES --it will gain BOTH YOu and I the extra sales to cost justify the exercise. Further -- TRAIN your sales staff to UNDERSTAND as much as you can fill their heads with how e-cat works.
Otherwise you will have to bring back paper cat's
I look forward to see how (name withheld) will help us fill in the holes.
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