a group of CARQUEST jobbers writing about good and poor things in Exploris - and how to make it better and more productive tool for the CARQUEST Auto Parts store. This is WHI's Nexpart computer system with a CARQUEST name
Monday, August 15, 2011
#1801422 - Chronic problem - fixes are way TOO SLOW in being updated
Here is a good example of a SMALL PROBLEM that should be cleaned up -- April 2010 request for automated deletion of orders MORE than 60 days old --click here--
So we are approaching 18 months since this problem was spotted by us ... and remember we were one of the last jobbers to adopt Exploris ... so this was probably mentioned for years prior ?
Problem - if stores do NOT delete these old orders - then the system will NOT re-order the part .... since the warehouse ADIS computer system deletes their side of the order at 60 days .... make sure you understand this -- holding this order ENSURES you do NOT GET the part ... once the DC ADIS is flushed --it is important to RE-ORDER
Jobbers seems pretty poor at doing repetitive tasks ...and this is something that the computer should be set to automatically -- everyday ....
WHY does EXPLORIS ( Whi NexPart ) take so long to adapt and improve??????
Call # 1801422 --when will this improvement arrive .....
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