CENSORED ALL LINES will cost YOU $ales ....

All Lines - means ALL Lines -- and so long as the Sales dept at CARQUEST can censor the list of lines we see in ALL LINES --it will cost us sales ....

Here is example reported by Ryan at D&T ( thanks for sharing this Ryan ) ... 2002 Dodge Dakota for rear sway bar bushing ... no listing and remember that Raybestos Chassis is censored from the 'normal' all lines list that 99% of stores see ... since we have the TRUE ALL LINES turned back on -- we can see the Raybestos listing and know it is 545-1108 that we need to give the best customer satisfaction ... read the following from the bottom us - the bottom is copy of the PRS report ( we are one of a few Cdn jobbers with PRS were we GET feedback on problems ) ... the second is a reply to Brian Wiggs saying the problem wasn't corrected .... and of course the top is my reply to several 'big'wig's mainly in the sales dept .... to rub salt into the wound ... it is their dumb move that is causing this problem ....

==============================================================

From: Greg Henderson

Date: August 24, 2011 8:02:40 AM EDT

To: Steve Gushie , Mike Allen , David McCartney , Mike Broderick

Cc: Brian Taylor , Glenn Schaefer , Tim Folks

Subject: LOST SALES due to censored ALL LINES -- was Fwd: Product Resolution Update

Hello Guys

Just to remind you -- in this example a customer walks into any CQ store and tries to buy a rear sway bar bushing for 2002 Dodge Dakota .... no listing shown in PCH ... hmm .... you loose the sale .....

BUT --wait -=- had the ALL LINES actually been ALL LINES the staff member could have double checked Raybestos and found the part as 545=1108 and you know what - he could have salvaged that sale ....

REMINDER -- since our stores have gotten the TRUE ALL LINES back ... we can help spot these problems and report them mush better .... all stores need the TRUE ALL LINES back on .... not this censored list of lines currently offered.

It is a shame that the e-cat staff suffer for the political actions of the sales dept in this censorship.

Regards

Greg Henderson

8315 8316 8317

Begin forwarded message:

From: Ryan Sheeler <sales at dtauto.ca>

Date: August 23, 2011 12:47:27 PM EDT

To: brian.wiggs at gpi.com

Cc: Gerry.Leaman@carquest.com, Greg HENDERSON <Greg.Henderson at wrenchead.ca>

Subject: Fwd: Product Resolution Update

Brian;

Please look into this PRS on a catalog omission issue. Either I am not being clear or the PRS staff are way too busy to properly address the high volume of GenII catalog issues. I think that Chris missed the mark on this response. This item IS available in Raybestos it is 545-1108.

Thank you in advance;

Ryan Sheeler
D&T Auto Parts

-------- Original Message --------

Subject:	Product Resolution Update
Date:	Tue, 23 Aug 2011 09:00:31 -0400
From:	Product Resolution System
To:	sales at dtauto.ca

         Thank you for using the Product Resolution System.          An action has been taken on Production Resolution ID #34930.  Action:  Discrepancy Closed  Discrepancy Type:  "Quality"   Issue Description:  "I can't seem to find a PCH listing on a rear sway bar frame mount bushing 16mm or 5/8 diameter in the GenII catalog.  I did find a RCH-RK3160 listed but it is available in both lines.  Please correct.  Hint: Moog does have a listing in "ALL LINES".Thanks"    Mfg Code  -  Part Number:  "PCH"  -  "%partNumber%" Vehicle Year  -  Make  -  Model:  "2002"  -  "Dodge"  -  "Dakota"    Please click the link below to view the full details of this submission.  http://extranet.carquest.com/Discrepancy/viewDetail.htm?discId=34930  This discrepancy has been closed today